You have questions ? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at email@example.com
Here are the questions you often ask us:
When will I receive my order?
Orders are usually dispatched from our warehouses within 3 working days.
It then takes between 10 and 22 working days for your item to arrive at your home.
In busy periods, it may take up to 6 days before dispatch. Our parcels circulate with La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't get everything at the same time.
Our average delivery times are 10 to 22 working days. Some packages may take a little longer than this.
However, if you still have not received your package after 35 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
Contact us at firstname.lastname@example.org to report an item not received.
Can I cancel or modify my order?
We process orders you place quickly, usually within 12 hours.